We're aware that the chat services are currently not running to the level of quality we would like to see (it's on and off a lot lately), and we are working hard on resolving that. Unfortunately, it does take time for us to do this, since fixing these issues is not an easy or even small task. We're sorry for the inconvenience this is causing, and we know how important the chat is to our Fellowships, and we want to resolve the problems we're having as well. But, we also want to provide you with the best possible solution, meaning we'd rather do it well than just rush out some dirty or hacky quick fix that may cause more problems in the long run.
We ask for your understanding while we're working on resolving these issues, and thank you for patience. You can be sure that this issue has priority for us.