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Elvarian Carnival Event
- Thread starter anonglitch
- Start date
Jackluyt
Shaman
Don't forget to look in your Promotions folder if you use Gmail, or in your Spam folder, where many of these end up.
However, our experience in previous events is that some players just never receive their gift - and despite a long correspondence with Support and the Community Manager over the years, no one seems to know why this is, or how to fix it.
Eventually, I gave up asking...
Pauly7
Magus
Think yourselves lucky. I've been playing this game nearly 4 years and I've never once received the free currency.
m4rt1n
Adept
My email has arrived with 100 free candies.
kimkimkim
Summoner
woohoo, finally got my email as well, thank you.......now my question will be, for all those people, me included, that received their emails at the start of the event originally ( this of course makes sense to me as someone would have extra candies to spend on the first day) will they now be receiving it over a day later after start of event and not be able to take advantage of the extra candies for the first day?
RainbowElvira
Sorcerer
Got mine. Thank you Inno 
Gargon667
Mentor
Again, you're all lucky.
Inno has just excluded me without any good explanation. I've given up now.
I wonder if they will ever figure out why it doesn´t work for everybody. Obviously that would involve them trying to figure it out, but from what I gather they are still saying everything works as intended?
Pauly7
Magus
I really don't think they care about trying to figure it out. They just think - no, everyone gets the offer, and if not it's a problem with your mailbox. Case closed. Whereas it's nothing to do with the mailbox. It's a problem their end and I'm fairly sure that a short investigation could figure out what is going wrong.
@Pauly7, there is a lot more to e-mail than "server a" (ours), sending an e-mail to "server b," (your e-mail's)...
E-mails go through several IP and IP ranges, and these go through anti-spam filters. Servers run a necessary script called "SpamAssassin," It is quite literal for its name, hehe. Furthermore, each e-mail provider also has its own anti-spam filters.
Unfortunately, there is so much spam nowadays, and there has always been, that walls surround us... All e-mails funnel through DNS Centers and may run through several filters, making it pretty much impossible to track where the e-mail is. And this happens with private e-mails (yourdomain.com) or public (gmail.com).
So, this is the issue with e-mails. Everywhere, and with every company, e-mails get "lost" (aka stuck in a spam-filter.)
E-mails go through several IP and IP ranges, and these go through anti-spam filters. Servers run a necessary script called "SpamAssassin," It is quite literal for its name, hehe. Furthermore, each e-mail provider also has its own anti-spam filters.
Unfortunately, there is so much spam nowadays, and there has always been, that walls surround us... All e-mails funnel through DNS Centers and may run through several filters, making it pretty much impossible to track where the e-mail is. And this happens with private e-mails (yourdomain.com) or public (gmail.com).
So, this is the issue with e-mails. Everywhere, and with every company, e-mails get "lost" (aka stuck in a spam-filter.)
Pauly7
Magus
And yet other emails come to me from Inno OK. It seems strange that this is the one that would get lost in a spam filter. Also, if my email was blocking it then I would expect to find it in my junk folder, which I don't.
However, if Inno has identified this as the probable reason why some people are not receiving them then you would think they would devise a different method of delivery, especially when the email in question is the one where 99.9% of people are being awarded free event currency.
We operate multiple email address @Pauly7 as you can appreciate we send out millions of Newsletters, Support replies etc: We also offer different settings, whereby players can block some email types from us. This then means that the only time they would see one is when Support is reaching out or replying to a ticket.
Pauly7
Magus
That's by the by when I am not choosing to block anything from Inno.