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@kimkimkim The emails go out over the course of 24-48 hours due to the amount that we send. So it is likely not in one of the waves yet to be released.
This is the first time in the 3 years that I have been playing, that I have not received an email containing free candy......will these be going out this time around or not?........also I have been in my city for almost an hour now and have yet to receive any candy around my city, normally I would wake to 6 of them sitting there waiting for me to collect, am I jumping the gun?
For the first time in an year and a half I didn't receive this email, too. I was wondering why, but now I see that I am not the only one. Strange!
No emails here either and I did check my settings.
No emails on either of my accounts and I've been getting them regularly for the past 3+ years.
No email either, has anyone got one this time?
Think yourselves lucky. I've been playing this game nearly 4 years and I've never once received the free currency.I also have gotten e-mails in the past and have not yet received one this time. My sweet tooth wants its candy...
No email either, has anyone got one this time?
I have had the email for every previous event without issues.
Again, you're all lucky.
Inno has just excluded me without any good explanation. I've given up now.
I really don't think they care about trying to figure it out. They just think - no, everyone gets the offer, and if not it's a problem with your mailbox. Case closed. Whereas it's nothing to do with the mailbox. It's a problem their end and I'm fairly sure that a short investigation could figure out what is going wrong.I wonder if they will ever figure out why it doesn´t work for everybody. Obviously that would involve them trying to figure it out, but from what I gather they are still saying everything works as intended?
And yet other emails come to me from Inno OK. It seems strange that this is the one that would get lost in a spam filter. Also, if my email was blocking it then I would expect to find it in my junk folder, which I don't.So, this is the issue with e-mails. Everywhere, and with every company, e-mails get "lost" (aka stuck in a spam-filter.)
That's by the by when I am not choosing to block anything from Inno.We also offer different settings, whereby players can block some email types from us. This then means that the only time they would see one is when Support is reaching out or replying to a ticket.