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As Viskyar has said it has always been you need to do one or the other, not a mix of both. It might also be helpful to add that the one you start first will be the only one that counts to the quest, so if you buy 1 KP before you solve an encounter only buying more KP will complete the quest
Coincidently, here’s confirmation of how it works (at least in this event): There was a quest to “solve encounters OR buy knowledge points”.The first one you start is the one you see the progress of, but if you complete the other one first it still counts. At least that's what I remember from one of the answers of Lizzie.
Support have now admitted there is a bug.
And hope they apologized for giving you wrong information. That's really annoying and confusing.
No, i just got the standard reply of please be patient while they investigate and work on it. I never even got a reply when i asked if they would complete the quest for me because i had done the 2 upgrades.
I lost population, time, goods, coins and candies, I am very angry and insulted.