You could point that out (the free bit) but since we are NOT playing for free, lucky you didn't!It would be too easy to point out that you're getting it for free.
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I think it's more about how CLOSE we are to the development team. We're literally sitting on their shoulder, and playing with code WELL before all of the pieces have come together. That intimate relationship is both the curse and the blessing of an on-line browser based game.
For a hotfix, we're ACTUALLY playing code that didn't exist yesterday. For most of the code we're talking about a month or so, what with internal testing and the Beta, but we're most certainly putting together a jigsaw puzzle that still has a lot of missing pieces.
As you point out, releasing it before it comes together is the problem. Some things will slip through, others they just abandon or release when there is no way they could not have know there were issues. Reminds me of some Marvel movies where they rush it out the door to a release date, rather than take the time to get it right.