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Secrets of Alchemy

anonglitch

anonglitch

Co-Community Manager
Elvenar Team
Dear Humans and Elves,

Please use this thread to discuss the new Event Secrets of Alchemy.

We're looking forward to your feedback!

Kind regards,
Your Elvenar Team
 
Jake65

Jake65

Necromancer
Looking forward to SteamPunk Golem :)
I don't need Unur yet but I know some players will welcome the daily dose.
 
Jake65

Jake65

Necromancer
Hekata said:
Is there no e-mail with gift scrolls for this event?
Click to expand...
There is, I got mine.
I remember reading a while ago that some players weren't getting the emails. I forget why though.

Do a cache clear and contact support :D
Ignore the above suggestion!
 
Hekata

Hekata

Summoner
Jake65 said:
There is, I got mine.
I remember reading a while ago that some players weren't getting the emails. I forget why though.

Do a cache clear and contact support :D
Ignore the above suggestion!
Click to expand...
I know there are people who never get those e-mail and the mystery as to why was never solved. So far I never had that problem.

Lol, If only cache clear was the answer to all problems :D
I did write to support, hopefully they can do something about it.
 

Jeko

Novice
Hekata said:
I know there are people who never get those e-mail and the mystery as to why was never solved. So far I never had that problem.

Lol, If only cache clear was the answer to all problems :D
I did write to support, hopefully they can do something about it.
Click to expand...
I have answered about this issue but my answer was deleted. I guess you can't say anything about anything. Just be glad that they allowed us to play the game and say how they are great.
 
MinervaOz

MinervaOz

Soothsayer
Hoping my post doesn't suffer the same fate as @Jeko's .... I contacted Support and got what looked like a standard reply which obviously I can't quote, but basically it must be because my email isn't validated. Strange as it's been working just fine for 3+ years. Newsletters can't be resent and apparently they can't just give you the missed currency in-game (the last point implied).
 
Herodite

Herodite

Senior Forum Moderator
Elvenar Team
Guys remember that any communication you have with Support is not to be discussed on the Forum hence the reason there may be some deleted conversations. I know that sometimes that can prove difficult! It's not us being heavy handed but just making sure that the Forum Rules are adhered to :)

Kind Regards

Herodite.
 
Alcaro

Alcaro

Illusionist
MinervaOz said:
Hoping my post doesn't suffer the same fate as @Jeko's .... I contacted Support and got what looked like a standard reply which obviously I can't quote, but basically it must be because my email isn't validated. Strange as it's been working just fine for 3+ years. Newsletters can't be resent and apparently they can't just give you the missed currency in-game (the last point implied).
Click to expand...
This is a standard answer and IMHO avoiding involving in something that can just be dismissed. I say this because I had this issue in the past and each and every single time the problem was resolved and got the mail with 100 free currencies (meaning it was resent).
 
Killiak

Killiak

Artisan
Herodite said:
Guys remember that any communication you have with Support is not to be discussed on the Forum hence the reason there may be some deleted conversations. I know that sometimes that can prove difficult! It's not us being heavy handed but just making sure that the Forum Rules are adhered to :)

Kind Regards

Herodite.
Click to expand...

Not that there is much to discus.
They aren't ever able to help.
 
C-Nymph

C-Nymph

Sorcerer
It's amazing how non-supportive support can be in that regard. Mind you, in other instances they can be really helpful, I have to say that. They've helped me with other stuff in the past and I will always tell my fellows to write a ticket to support if they're stuck in some way. But when it comes to the issue of the newsletters, it's like their hands are tied, as if "the boss" doesn't allow them to help. They were allowed in the past. Without going into detail (because forum rules don't allow), there has been different types of help with this issue back in the day.
 
Killiak

Killiak

Artisan
Haven't received a newsletter in YEARS, despite all the cache clearing, re-signing up, changing settings around... and so on.

I know Inno uses a third party for their newsletters. Let's just say I am not impressed with the quality of service... I guess Inno keeps them around because they're cheap? Only reason I can think of.
 
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