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Answered not accepting log in on phone app


HELP! For some strange reason, the Elvenar app on my Samsung phone will not allow me to log in on the screen. When I type my username and password, it takes me to the new player section and asks me to choose my race. I have closed my apps all down and switched phone off and back on again a couple of minutes later but it still does not acknowledge me user name and password on the phone app and assumes I am a new player1
Anyone have suggestions how to fix this?