Pauly7
Magus
I guess they want people to subscribe to their newsletter... They should change it though, because they are penalising certain players because their mailing system doesn't work properly.
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Misty Forest - missing mail freebies
- Thread starter Alcaro
- Start date
Laurelin
Sorcerer
It occurs to me that this same conversation usually repeats itself, more or less, every time there is an Event. It always goes pretty much like this:
1. Someone (usually a new player/Forum Visitor) comes to the Forum to ask why they haven't received their free Event Currency email;
2. Existing Forum Members and/or Moderators explain how to (re)subscribe to emails and/or check spam folders;
3. One or more long-term Forum Member(s) join in to state that they, too, have not (and sometimes have never) received free Event Currency emails;
4. Someone else (usually also quite new) explains to them how to (re)subscribe to emails/check spam folders;
5. The new and/or old players who didn't receive an email either do or don't succeed in receiving their email by following the advice offered;
6. If anyone still hasn't received an email, someone (usually, although not always, a Moderator) suggests that contacting Support can resolve this issue;
7. Unfortunate long-term players who never get emails explain that they never get emails, they have already (re)subscribed, and Support can't help;
8. ... Plus/minus some further discussion as to why the Event email system appears to be problematic for some players, possible solutions to this, etc.
9. Thread/topic quietly dies, then disappears from 'active' Forum view before the next Event generates a new version of the same conversation.
@Silmaril @herodite @anonglitch Considering how frequently (at the start of every Event) this same conversation appears on the Forums, would it not make sense, and be both more reliably helpful and far quicker for those players who come to the Forums to ask why they haven't received the free Event Currency email, for this issue to be added to the Forum FAQs? This time round, there are even some useful screenshots provided by helpful Forum Members, showing how to subscribe to the relevant emails in both the browser and mobile clients, which (or similar) could be included, if desired.
In addition, and because there are now more mobile-only players visiting the Forums to ask about the Event emails (which, it seems, are promoted via Social Media), maybe it would also be helpful for an explanation of the '(re)subscribe/check spam/contact Support' process to be posted on Social Media too, whenever the Event emails are mentioned there - but that would obviously be for the relevant Social Media Manager(s) to consider.
Anyway - just a suggestion.
1. Someone (usually a new player/Forum Visitor) comes to the Forum to ask why they haven't received their free Event Currency email;
2. Existing Forum Members and/or Moderators explain how to (re)subscribe to emails and/or check spam folders;
3. One or more long-term Forum Member(s) join in to state that they, too, have not (and sometimes have never) received free Event Currency emails;
4. Someone else (usually also quite new) explains to them how to (re)subscribe to emails/check spam folders;
5. The new and/or old players who didn't receive an email either do or don't succeed in receiving their email by following the advice offered;
6. If anyone still hasn't received an email, someone (usually, although not always, a Moderator) suggests that contacting Support can resolve this issue;
7. Unfortunate long-term players who never get emails explain that they never get emails, they have already (re)subscribed, and Support can't help;
8. ... Plus/minus some further discussion as to why the Event email system appears to be problematic for some players, possible solutions to this, etc.
9. Thread/topic quietly dies, then disappears from 'active' Forum view before the next Event generates a new version of the same conversation.
@Silmaril @herodite @anonglitch Considering how frequently (at the start of every Event) this same conversation appears on the Forums, would it not make sense, and be both more reliably helpful and far quicker for those players who come to the Forums to ask why they haven't received the free Event Currency email, for this issue to be added to the Forum FAQs? This time round, there are even some useful screenshots provided by helpful Forum Members, showing how to subscribe to the relevant emails in both the browser and mobile clients, which (or similar) could be included, if desired.
In addition, and because there are now more mobile-only players visiting the Forums to ask about the Event emails (which, it seems, are promoted via Social Media), maybe it would also be helpful for an explanation of the '(re)subscribe/check spam/contact Support' process to be posted on Social Media too, whenever the Event emails are mentioned there - but that would obviously be for the relevant Social Media Manager(s) to consider.
Anyway - just a suggestion.