Question Missing Spire reward diamonds

[Bind]

Firstly, I am trying to contact support to query why I did not receive the diamonds that I was awarded when the spire closed. However, I can't log in to support because it doesn't like my password which is a randomly generated one. I am playing on the app and there is no option to view the password that you have entered to check it! Stuck in a loop. Any suggestions?

 

[Herodite]

Greetings @Bind, you can contact Support from the Forum

Go to the Home Page and in the top right hand corner, it's there in the Quick Links (it shouldn't require a Password)

We'll get you sorted!

Kind Regards

Herodite.

 

[Bind]

This may be a stupid question but where is the Home page?

 

[Solanix]

@Bind click on Forums on the top, that brings you to the home page.

 

[Herodite]

@Bind The only stupid question is the one that is not asked dearest! Always ask!

 

[FieryArien]

However, I can't log in to support because it doesn't like my password which is a randomly generated one. I am playing on the app (...)

In the past I contacted support directly through the app. It didn’t ask for password there, probably because I was already “logged in my game account”. You click on the cog wheel at the bottom right corner and switch to “Help” tab. There you find the Support button. Choose some theme (diamonds in your case apparently) and there’ll be yellow “contact us” button at the top right corner.

 

[Bind]

Thanks, I'll try that