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Thank you for opening this thread as it has given me an opportunity to explain how 'Found a Bug' works.
If a player reports a problem with their particular account, it is far better to ask them to open a ticket with Support where we have the tools to investigate further. Many players post on the Forum and also open a ticket so the prefix 'Closed- contact Support' covers that too. When it is a problem which affects many people, it is easier to post an update in the 'Found a Bug' section.What is the advantage of having a bug reporting section ? Almost everytime someone posts a bug report they just get told to open a ticket with support. Might as well get rid of the bug reporting section and just put a notice there saying if you have found a bug pease contact support.
Many threads marked 'Archived- contact Support' end up being confirmed as a bug either through Beta, EN or other markets. The prefix does not mean that it is not a bug, it just means we would like you to contact Support so we can look into the matter further. Once it reaches Support we can begin filling in all the details we might not have:Sometimes we do report legitimate bugs, and it's annoying to not see them acknowledged. (As of the last tournament that bug seems to have been fixed, but we'll see with the end of this tournament.)
i replied to your bug when it was still a 'bug' and not merged as feedback.
We used to do this on EN, and have consciously chosen to move away from that. These were the main reasons for doing so:Maybe you could use a similar system of feedback that they do on beta, where if a bug is confirmed it's marked confirmed. That would be good feedback to our users, to let us know that you're really checking into things.
Thanks.Thank you for opening this thread as it has given me an opportunity to explain how 'Found a Bug' works.
Your particular post was about how some quests can be repeated. As the quests are allocated randomly this can and does occur; it is intentional and therefore is not an unintentional bug. As I imagine you want your feedback to be heard by the game designers, it was moved into the official feedback thread. If feedback is not on the official thread, it could possibly be overlooked when the feedback is gathered up and passed on. As I am sure that was not what you wanted, I moved it for you. The other option would be to move it back but sadly it would be marked 'Closed- archived' and moved to the Archive since it is not a bug.
If that happens again, please reach out to a member of the Forum Team and we can either re-open the bug report or add it to the investigation. Alternatively, drop a message to Support so the information can be relayed on.I actually had some new information i wanted to post about that bug as i also had it but i couldn't because it had been closed.
That is what I'd love to see in a "Known Issues" section of the release notes.What about in the past where bug reports have been closed but the bug is still there months later because the devs thought it was very low priority ?
Most bug reports stay around for several days, a far as I can tell. I'm sure that if a thread gets shut down after such a short time, there's a reason for that - and it has to be investigated case-by-case.You don't think it is too soon to close a report less than an hour after it was opened