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Closed | Archived Connecting fails ...

DeletedUser

Guest
Game version:
Game world: Arendyl
Browser + version: Normally Opera 12.18 (released last week)
Flash Player version: 20.0.0.306
Operating System: Windows 10 (64 bit Home)
Screen resolution: 1920 x 1200
Account name: Vulpini
Humans or Elves: Elf

Reproducibility: 5/5

Quest title: N/A

Current situation:
Attempting to connect fails, ping on en1.elvenar.com fails and tracert -h 15 en1.elvenar.com returns

Tracing route to en1.elvenar.com [212.53.139.24]
over a maximum of 15 hops:

1 4 ms 3 ms 3 ms 192.168.1.1
2 17 ms 16 ms 17 ms host-92-24-48-1.ppp.as43234.net [92.24.48.1]
3 18 ms 18 ms 18 ms host-78-151-238-145.as13285.net [78.151.238.145]
4 19 ms 16 ms 18 ms host-78-151-238-152.as13285.net [78.151.238.152]
5 20 ms 20 ms 20 ms host-78-144-12-45.as13285.net [78.144.12.45]
6 22 ms 19 ms 21 ms host-78-144-10-155.as13285.net [78.144.10.155]
7 36 ms 36 ms 36 ms host-78-144-11-167.as13285.net [78.144.11.167]
8 39 ms 37 ms 38 ms decix.fra2.tng.de [80.81.192.83]
9 47 ms 49 ms 47 ms ve-2303.core4.w379.hh.artfiles.de [80.252.103.49]
10 * * 46 ms w408.aw-ex2.innogames.net [80.252.103.102]
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.

Without the -h 15 the next 15 lines are a repeat of 11-15.

The situation like this for several days.

Trace complete.

Expected situation:

Sucessful linking

Reproduction Steps
Obvious I think.
 

DeletedUser1316

Guest
Hi Vulpini -

I have tried running a tracert and a ping and both are getting successful attempts to the EN1 server and everything looks good on Elvenar's end.

Have you tried a different browser?

After clearing cache and different browsers, if that still doesn't resolve the issue please try resetting your modem to reset your current connection.

If you need additional help, please submit a support ticket. :)
 

DeletedUser814

Guest
Hello Vulpini,

It would be much appreciated if you could reboot your router. You can reboot your router by following these instructions:

1. Unplug the power connector from the back of the router and plug it back in after 30 seconds.
2. Wait a further 30 seconds for the router to reboot.

Please note: Your internet connection will drop when your router is rebooted. If someone is using your network to access the internet, you may want to warn them about it.

I hope this will resolve your issue. However, if the issue does remain unresolved then please Contact Support and we will assist further.
 

DeletedUser1316

Guest
Haven't heard back from the OP or had other reports of this happening. As solutions have been given, I will mark this as not a bug.

If anyone has further problems logging in, please feel free to reply to this thread.

Thanks!
 

DeletedUser1539

Guest
Probably it has to do with his DNS having a problem. It will surely affect your connection and you might need to contact your ISP if their server is having a problem :). Just a possibility from me.
 

DeletedUser

Guest
As BV suggested it looks like a DNS problem is most probable ... it's been sorted out one way or another in any event and I have access again (with TraceRt now working).
 

DeletedUser1316

Guest
Vulpini said:
As BV suggested it looks like a DNS problem is most probable ... it's been sorted out one way or another in any event and I have access again (with TraceRt now working).
Click to expand...

Great! Glad you are able to login now! :)
 
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