Closed | Archived [7434]Scouted province not available for exploration

[DeletedUser]

Game version: __ 0.30.2463-v0.30-rc8-(master) (2015-12-01 11:35)
Game world: __Wyandor
Browser + version: __Chrome Version 46.0.2490.86 m
Flash Player version: __ You have version 19,0,0,245 installed
Operating System: __Windows 10
Account name: __hdb1
Humans or Elves: __elves
Hardware Acceleration: OFF

Reproducibility: _1/5 (1/5 = happened once; 2/5 = happens randomly; 3/5 = happens sometimes; 4/5 = happens often, but not always; 5/5 = happens always)

Current situation:
__I scouted a province I need in order to get relics of a specific type, but when the scouting should have been done, I went to the world and the province was not available to explore through the encounters, nor does it light up for scouting. I attempted to fix by refreshing, but the problem did not resolve.
__

Expected situation:
__I expected to be able to explore the province once I scouted it
__

Reproduction Steps
1. __Go to world
2. __Go to province that was recently scouted
3. __Attempt to click on province (nothing happens)

Add more steps if needed. Include only ONE action for each step!

Screenshots of the bug:

Spoiler: Screenshot of what bug looks like

 

[DeletedUser815]

Dear hdb1,

Thank you for reporting your concern to us, I will make an assuption here... You are trying to access that steel province NW of gazza5000?
If that is indeed the case, then I think you are experiencing a slow loading time. Could you please go back to the world map and have that province roughly centered on your screen? Then wait a couple of minutes to see if that province loads and become available for you to interact with. Please let me know here what your results are after following my advise?

 

[DeletedUser]

This appears to be a duplicate of the following thread that has been forwarded: [7434] Scouted Provinces inaccessible.

The best solution at the moment is to enter full screen via the game interface (cog/gear at the bottom right-hand corner of the screen) or your browser (the F11 key as you're using Chrome)/ exiting full screen. This has fixed the bug and allowed the province to load for me in the past. For whatever reason I haven't experienced this bug since the last two updates though.

Hope that helps.
~ Valerius

 

[DeletedUser815]

Dear Valerius,

Thank you for offering your solution to solve this issue. It does indeed work, even if only temporarily.

This report has now been confirmed as a duplicate of this one(click).