Every single event I get told the same thing. "There's nothing we can do." "Check your data settings." (Yes, they ARE set to receive emails, as well as every other option on the list.) "Check your spam folder." Nope, NEVER in my spam folder. "Your provider blocks emails from us." Nope, SAME server the rest of my family uses, and they get their free item emails, in their inbox, not in spam, from en.elvenar. MY account last received a free item in 9/17, and gets it's emails from US.elvenar. "Do you have an active email attached to your account?" Yes. I do. I've even updated it 3 events ago when I was told that was the problem. Yes, I've received the "verify your email" emails. Yes, I've received the "Thanks for verifying" emails. Yes, I receive the "You have received a reply to your support ticket" emails at my verified email address. "Are you receiving emails from our EN servers?" Yes. The replies to my support tickets come from elvenar-en. So yeah, I'm getting very tired of being told "there's nothing we can do". Especially on an account that spends actual CASH on diamond purchases.