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I know there are people who never get those e-mail and the mystery as to why was never solved. So far I never had that problem.There is, I got mine.
I remember reading a while ago that some players weren't getting the emails. I forget why though.
Do a cache clear and contact support
Ignore the above suggestion!
I have answered about this issue but my answer was deleted. I guess you can't say anything about anything. Just be glad that they allowed us to play the game and say how they are great.I know there are people who never get those e-mail and the mystery as to why was never solved. So far I never had that problem.
Lol, If only cache clear was the answer to all problems
I did write to support, hopefully they can do something about it.
I haven't gotten the mail for my main account either. I got it every single time before this event. Something is clearly wrong.
This is a standard answer and IMHO avoiding involving in something that can just be dismissed. I say this because I had this issue in the past and each and every single time the problem was resolved and got the mail with 100 free currencies (meaning it was resent).Hoping my post doesn't suffer the same fate as @Jeko's .... I contacted Support and got what looked like a standard reply which obviously I can't quote, but basically it must be because my email isn't validated. Strange as it's been working just fine for 3+ years. Newsletters can't be resent and apparently they can't just give you the missed currency in-game (the last point implied).
Guys remember that any communication you have with Support is not to be discussed on the Forum hence the reason there may be some deleted conversations. I know that sometimes that can prove difficult! It's not us being heavy handed but just making sure that the Forum Rules are adhered to