Announcement Safety First

[Silmaril]

Dear Humans and Elves,

We wanted to cover a few aspects about keeping safe and having fun in Elvenar.

As a company we take our player security very seriously, which is why we ask that you NEVER share your password with another player in our Game Rules and all players need to be aged 16 or over as per our General Terms and Conditions.

We live in an age where Cyber Crime is a very real thing and whilst we have incredible security systems in place to protect you as players. We do ask you to be most mindful, if you are asked for personal information by other players that you do not really know in real life.

Did you know that we also have a system in place from within the in-game messaging system to report messages and players to us? Simply click onto the red exclamation mark (!) which is next to the message avatar, to report to us. This also gives you the opportunity to block the players messages so you will never have to hear from them again.

We are more than happy to receive reports from you about players who are rule breaking, causing offence, trying to prise personal information from you or even spamming you.

Support will then take over and take any action/s needed as the message/s and information is reviewed and investigated.

We should also add that Support is always here to help you for all of your game queries and please remember the only stupid question, is the one you do not ask.

*** Please know that any bold words, link to greater information, should you wish to read further.

If you would like to discuss this further, please head over to our discussion section.

Kind regards

Your Elvenar Team

 

[Silmaril]

I wanted to add a further small note to this important Announcement and thought it better to put this additional post for visibility:

Over the years we have seen several players lose their accounts after many years of not only play, but dedication and hard work. This can be because their ''friend'' or Fellowship kindly offered to look after their game/s for a plethora of reasons.

The player then returns to their game/s to find that all Diamonds are spent, Ancient Wonders and special building have been deleted, or even every building that can be deleted has been and a ghost town is all that is left.

As you can appreciate, although this is heart breaking, we cannot do anything at all to help, due to breaching our Game Rules.

We do not want this to happen to you, so please be mindful when playing Elvenar, If you are offered someone else's log in details, regardless of why, immediately contact support by raising a ticket via our Knowledge Base link We can then take the situation from there to keep the game secure and make sure no player has any nasty surprises.

Kind regards
Silmaril