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Please Stop the Midgame Pop-Ups!

Laverne

Seeker
clicking through my neighbor helps, and ONE-TIME-OFFER pops up for the THIRD time--and i had to RESTART to make it go away.
I HATE IT
 

m4rt1n

Adept
clicking through my neighbor helps, and ONE-TIME-OFFER pops up for the THIRD time--and i had to RESTART to make it go away.
I HATE IT

I suggest you contact support as I don't have that issue. Sounds to me more like a bug affecting you @Laverne
 

SkyRider99

Immortal
I'm using the browser version of the game and don't get this happening. Naturally there are the occasional pop-ups, but not to the annoying extent that you are experiencing @Laverne. It may be worth logging a Support ticket, as @m4rt1n suggests. :cool:
 

C-Nymph

Necromancer
I’ve had this happen on mobile yesterday, had to click the offer away six times in a row, it kept popping up. It was the offer for the stash outpost building.
 

Sir Derf

Adept
Same for me - the stash output offer would immediately appear after I closed it. I think mine required five dismissals before it got the hint.
 

Jake65

Mentor
This sounds as bad as telemarketeers :oops:
 

C-Nymph

Necromancer
Same for me - the stash output offer would immediately appear after I closed it. I think mine required five dismissals before it got the hint.
Yep, 5 or 6 times, it was kind of persistant. Like a sad drunk in a bar not taking no for an answer xD
This sounds as bad as telemarketeers :oops:
Yes, especially those calling during dinner time :rolleyes:
 

Silmaril

Community Manager
Elvenar Team
This can occur if a cache clear has not been done on the browser or the app after our update to a new version or a hotfix for bugs. As the caching system will regurgitate old saved codes and cause all sorts of display issues. Please do a cache clear and device restart after we release a new version and all will be well :)
 

Sir Derf

Adept
@Silmaril, could you please explain how a player is supposed to implement this advice?

To prevent the repeat popup, is a player supposed to clear the cache in the millisecond between dismissing the first and the appearance of the second?
Or is a player supposed to clear the cache immediately before the popup pops up the first time?

Forget for a moment that I do pay attention to the release of new versions, we're talking about regular players. Are you saying they are supposed to be constantly monitoring the version number of the game and cache clearing and resetting with each push? If this is so important, why doesn't the game announce to the player every time it updates that "hey, we've updated; please clear cache and reset your device".


Shouldn't programs with information that gets served through pipelines that involve caches be built with systems to detect and avoid "old saved codes"? Time stamps, sequence numbers, version numbers and the like?
 

m4rt1n

Adept
@Silmaril, could you please explain how a player is supposed to implement this advice?

To prevent the repeat popup, is a player supposed to clear the cache in the millisecond between dismissing the first and the appearance of the second?
Or is a player supposed to clear the cache immediately before the popup pops up the first time?

Forget for a moment that I do pay attention to the release of new versions, we're talking about regular players. Are you saying they are supposed to be constantly monitoring the version number of the game and cache clearing and resetting with each push? If this is so important, why doesn't the game announce to the player every time it updates that "hey, we've updated; please clear cache and reset your device".


Shouldn't programs with information that gets served through pipelines that involve caches be built with systems to detect and avoid "old saved codes"? Time stamps, sequence numbers, version numbers and the like?

Yes especially on the app, other games I play on the app require a forced reload on any update automatically. PC Inno is the only site I use that requires all that cache, modem reset etc, others seamlessly update.
 

Silmaril

Community Manager
Elvenar Team
This is basic device management that I am mentioning, every person using a device, be it pc, laptop, tablet, phone should be making this a regular routine for device maintenance ie at least monthly or bi-weekly if using app/s that are frequently updating their programming (like ourselves). I especially mention this here as I do not think everyone realises how their devices use caching systems and how they store outdated data to load sites faster. This outdated data is what causes most display issues. Why the support team are constantly reminding players to be mindful of this especially after any version update we make as we do fundamentally change a lot of programming with these; so when your device still keeps the old codes we deleted and then cannot load the new ones (as they block them) this is when all sorts of odd display issues can and will occur.
Does that help?
 

m4rt1n

Adept
This is basic device management that I am mentioning, every person using a device, be it pc, laptop, tablet, phone should be making this a regular routine for device maintenance ie at least monthly or bi-weekly if using app/s that are frequently updating their programming (like ourselves). I especially mention this here as I do not think everyone realises how their devices use caching systems and how they store outdated data to load sites faster. This outdated data is what causes most display issues. Why the support team are constantly reminding players to be mindful of this especially after any version update we make as we do fundamentally change a lot of programming with these; so when your device still keeps the old codes we deleted and then cannot load the new ones (as they block them) this is when all sorts of odd display issues can and will occur.
Does that help?

Other sites solve this in their code by forcing a reload, Inno does not and is one of the few now that don't have this in their code, both for app and PC, I do understand @Silmaril though but Inno do need to code better to prevent this. :)
 

SkyRider99

Immortal
why doesn't the game announce to the player every time it updates that "hey, we've updated; please clear cache and reset your device".


Shouldn't programs with information that gets served through pipelines that involve caches be built with systems to detect and avoid "old saved codes"? Time stamps, sequence numbers, version numbers and the like?
Now you're just being sensibly logical @Sir Derf. :)

What next? A system to get rid of recurring 'stream errors'? Heresy. :p

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