Closed | Contact Support Negative resource production!

[Nymis]

Recently rearranged my city for chapter 19, much of the city sat disconnected main hall for some time. Once reconnected, some set buildings showed negative values (slowly decreasing back to negative)

1. What exactly is the problem? Negative resources from set buildings - see screenshots, did not affect all set buildings only really noticed it with the Carnival set and haven't checked the others yet (as still rearranging...) will update if I spot any others
2. Can you make the same problem occur more often? Unknown.
3. On what world did you encounter this problem? Winyandor EN
4. When did you first experience the problem? Just now? Version 1.143 (Edit: Mobile I can see the negative values, on browser the productions are not generating or are frozen or stuck at 0 on the same buildings where I can see negative values on mobile)
5. 
   
6. 
   Air Trader's Set, frozen production/timer past 1day

 

[SkyRider99]

I've never seen anything like you describe @Nymis. I'm just beginning Ch XIX though.

You could try logging a ticket to Support maybe

 

[Nymis]

I've never seen anything like you describe @Nymis. I'm just beginning Ch XIX though.

You could try logging a ticket to Support maybe

Thought the forums served the same as putting a ticket in? Plus I wanted to see if anyone else had the same issue.

 

[Herodite]

Hi @Nymis, this is a known issue however we will require some further information. If you would be kind enough to raise a ticket, there is a member of the Team ready to look into this

Kind Regards

Herodite.

 

[cwgiii]

Thought the forums served the same as putting a ticket in? Plus I wanted to see if anyone else had the same issue.

The Forums are a great place to see if others are having the same issue, and possibly to get quick general info on fixes. However, they are not the same as a ticket to support.

It is always a good idea to place a ticket with support for in game issues, so Inno can track occurrences, so you can get official responses/advice, and get quicker resolution.