Closed | Contact Support log in issue

[Number one]

Hi i play on winyandor and when i press the winyandor button i get a quick glimpse of Inno Games and the wheel then the screen goes black this only started yesterday , prob my comp but ive no idea how to correct it any ideas on what i can do please. ohh and also i play via firefox

 

[Number one]

this is browser report

 

[Herodite]

Greetings @Number one often times this may be a Cache Issue. If you could clear your cache and then try to log in again I would be grateful, if the problem still persists, please contact us here at https://support.innogames.com/kb/Elvenar/en_US

Kind Regards

Herodite.

 

[QnAthena]

 

[QnAthena]

Customer Support - InnoGames Support

QnAthena

 

[QnAthena]

 

[QnAthena]

The Misty Forest

 

[Gannet]

I'm on winyandor aswell and can't log in, it works on other servers but not on this one

 

[Solanix]

@QnAthena and @Gannet this sounds like a cache problem. If you do not know how to clear your cache, please contact our Support Team

 

[Number one]

mine seemed to be a problem loading the new picture when it changed to the misty forrest witch one , after 2 days it started loading ok, not sure why that was