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Closed | Contact Support HTML Client - causing problems

Discussion in 'Archive: Bug reporting' started by Ametha, Jan 8, 2019.

  1. Ametha

    Ametha Bard

    Nov 30, 2015
    I have recently changed both my cities to HTML Client. One city in Arendyll is now working fine but the one in Winyandor now has major issues. Firstly I am unable to access my PMs as nothing will open (chat bar is fine) - when I try to access a PM it freezes up the entire page. Refreshing the page does not work. I sent a message to support and when they asked for further info, I was unable to send the reply as it came up with "unable to authenticate reply" and the send button could not be activated.
  2. Dizzy Lizzie

    Dizzy Lizzie Co-Community Manager Elvenar Team

    Feb 2, 2017
    Thank you for reporting this issue- I will send you a personal message via the Forum as we cannot discuss your ticket in a public place like this.