LOCHABER NOREMAC
Dreamer
Computer is fast and built for gaming. IT has checked computer, modem, connection, computer speed. Everything is perfect this end. I submitted a ticket on 12 August, after suffering the issues for several days. Unfortunately, all the issues are still happening and it is becoming very difficult to play my cities. I don't want to stop playing Elvenar but the frustration of trying to play with crippled cities is taking the joy out of things.
I have to continually refresh my cities. Often I only get a blank screen with a grey line down the right-hand side that jumps up and down.
If I do manage to get something to load, often it is missing the icons. Hence, I'm playing blind and having to guess what I'm clicking on. I've lost diamonds doing this.
It takes many attempts to open things like, world, spire, research. The upload just freezes at around 50%. Even in the spike, if a mystery chest appears, I can't see it. I have to reload the spire over and over hoping the chest will appear.
Probably ever other time I get an upload problem I quickly check my speed. I've now permanently got the link on the tool bar. As you can see my speed isn't the issue.
I've been putting up information in the Facebook Platinum group and I'm not the only one encountering these issues. There are many, many people all dealing with exactly the same issues so it isn't all our devices that are the problem. It's a problem with Elvenar.
Please, acknowledge that, yes, there is a problem and then start to try and fix it.
I have to continually refresh my cities. Often I only get a blank screen with a grey line down the right-hand side that jumps up and down.
If I do manage to get something to load, often it is missing the icons. Hence, I'm playing blind and having to guess what I'm clicking on. I've lost diamonds doing this.
It takes many attempts to open things like, world, spire, research. The upload just freezes at around 50%. Even in the spike, if a mystery chest appears, I can't see it. I have to reload the spire over and over hoping the chest will appear.
Probably ever other time I get an upload problem I quickly check my speed. I've now permanently got the link on the tool bar. As you can see my speed isn't the issue.
I've been putting up information in the Facebook Platinum group and I'm not the only one encountering these issues. There are many, many people all dealing with exactly the same issues so it isn't all our devices that are the problem. It's a problem with Elvenar.
Please, acknowledge that, yes, there is a problem and then start to try and fix it.