Closed | Contact Support Fellow problem

[DeletedUser9850]

One of our fellow members is writing something that means nothing.That's not even a language.Even Google failed to detect the language.And now another fellow member fears that that player is a trojan.Can the security team check it?

 

[Silmaril]

You will need to report this to us via support so we are able to look at this.
Anything like this should be forwarded to us via the actual message. To report a message you need to use the red exclamation mark under the avatar in the message.

 

[Julian]

Ah, never actually noticed that. Aside from reporting it to support, the archmage should send them a warning. If they continue, just chuck them out of the fellowship.

 

[DeletedUser9850]

Ah, never actually noticed that. Aside from reporting it to support, the archmage should send them a warning. If they continue, just chuck them out of the fellowship.

@Julian , If the player is a trojan,the whole game will have problem.So I thought of informing Inno first.

 

[DeletedUser9850]

You will need to report this to us via support so we are able to look at this.
Anything like this should be forwarded to us via the actual message. To report a message you need to use the red exclamation mark under the avatar in the message.

Ok.

 

[DeletedUser9850]

I reported much ago.But nothing happened.What should I do now @Silmaril ?

 

[Lelanya]

Harry, when you report a player, a senior member of the Support team has to look at it, not just one of the randomly assigned volunteers who've been recently recruited.
Often, you will receive a message acknowledging that your message has been received, and occasionally asking for clarification. But Support will not tell you what has been decided or what action has been taken.
It is up to you to track whether or not the account in question has been visiting, chatting, trading, tourneying, or swapping KPs with your members and to determine a course of action from there.

 

[DeletedUser9850]

Harry, when you report a player, a senior member of the Support team has to look at it, not just one of the randomly assigned volunteers who've been recently recruited.
Often, you will receive a message acknowledging that your message has been received, and occasionally asking for clarification. But Support will not tell you what has been decided or what action has been taken.
It is up to you to track whether or not the account in question has been visiting, chatting, trading, tourneying, or swapping KPs with your members and to determine a course of action from there.

Not that.I meant I reported and the support team didn't tell me whether that player is a trojan or not.
Well,what you told is absolutely right.But I don't know if he is trojan or not.So if I don't know that,how can I make a decision?
But it seems that he isn't a trojan.Cause if he was,the support team would have already banned that player.So.....

 

[Lelanya]

It's an issue of privacy. The team cannot tell you about their investigation of another player. If the player has been logging in, then it seems nothing can be proved.
I would advise you to be cautious, and to avoid following any links you may receive from this player, until his or her name has been cleared.