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Elvenar Support

Discussion in 'General Discussion' started by Slotharingia, Jan 22, 2016.

  1. Slotharingia

    Slotharingia Scholar

    Oct 5, 2015
    As we all know, people like to complain and often forget to utter praise, so I'd like to praise Elvenar support. I submitted a ticket this morning and not only received a reply almost instantly - the matter was also resolved very quickly and I got another message letting me know this. I don't think I've ever received an answer from a support team so fast, often one gets no answer at all or it takes days ;) Great work!
    Valerius, Gini and damon like this.
  2. Amy Steele

    Amy Steele
    Ex-Team Member

    Apr 23, 2015
    Dear Slotharingia,

    On behalf of the support team, thank you for your kind words! We aim always to answer tickets in a timely manner and are glad to have been able to meet the mark on this occasion :)

    I have to say also that the speed of resolution of the issue is down to our development team, and not to the support team. The development team were already working on resolving the issue which had arisen following a hotfix this morning and thus it was able to be resolved extremely quickly.

    I will pass on your thanks both to our support team and development team :)
    Valerius and Slotharingia like this.