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[DeletedUser807]

When I click on the icon it starts loading as normal but then freezes about half way through and then the screen turns black and nothing more happens.

This started happening at about the same time the new guest race arrived. I think I'm the only one experiencing this and everything else appears to be working fine.
Aryndel world if that makes a difference.

 

[Muf-Muf]

Thanks for the report. We're aware of this happening and our development team is investigating the issue and working on resolving it.

 

[DeletedUser9471]

When I click on the icon it starts loading as normal but then freezes about half way through and then the screen turns black and nothing more happens.

This started happening at about the same time the new guest race arrived. I think I'm the only one experiencing this and everything else appears to be working fine.
Aryndel world if that makes a difference.

You're not alone in this I am experiencing the same bug and I'm guessing it is new chapter update since I could access my research tree before when I opened it by mistake, now as soon as I want to open it poof black screen then the menus go haywire.

 

[Deleted User - 1634960]

Those experiencing this who are using Chrome, please contact Support, as we have a tweak that might assist.

 

[DeletedUser9471]

Those experiencing this who are using Chrome, please contact Support, as we have a tweak that might assist.

Chrome works just fine if you go back to flash the bug is if you are using chrome with html 5.... if the tweak you are talking about is going back to flash then my reply is how long is it going to take to fix the bug in html 5 since the flash version is slow and annoying?

 

[Muf-Muf]

This issue should now have been resolved. In case you're still experiencing any issues, please don't hesitate to contact our Support!